Frequently Asked Questions

Simply browse our products, add the items you’d like to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information. Once your order is complete, you’ll receive an email confirmation with your order details.

Yes! You can update your cart at any time before completing checkout. Use the “+” or “–” buttons to adjust quantities, or click “Remove” to delete an item. Once your order is submitted, changes can’t be made—so double-check your cart before confirming your purchase.

After your order ships, you’ll receive an email with tracking information. You can also log in to your account to view your order history and current order status at any time.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also use PayPal or other secure payment options at checkout.

If your order hasn’t shipped yet, contact our support team right away. Once an order has been processed or shipped, we’re unable to make changes or cancellations.

Yes! We offerfree shipping on most products(excluding freight items). Freight deliveries or oversized products may have additional charges, which will be shown at checkout.

Most orders are processed within 1–2 business days. Delivery times vary depending on your location and shipping method. Tracking information will be provided once your order ships.

At this time, we currently ship within the United States only. Stay tuned for future international shipping options.

Yes, faster shipping options are available at checkout for select products. Costs and delivery times will be displayed before you confirm your order.

We want you to be completely satisfied with your purchase. Most items can be returned within 30 days of delivery if they’re unused, in original packaging, and in resellable condition. Certain items (like chemicals or custom orders) may be non-returnable.

Contact our support team with your order number and reason for return. We’ll provide instructions and a return authorization if eligible.

If you need a different item, simply return the original and place a new order. This ensures the fastest turnaround time.

Yes. Many of our products include manufacturer warranties. Specific terms vary by brand—please refer to the product page or contact our support team for details.

Currently, PoguSupply focuses on providing quality parts and equipment. We recommend consulting a licensed pool professional for installation or repairs.

Absolutely! Reach out to our team—we’re happy to help source specialty items or suggest compatible alternatives.

Yes! Our support team is available 24/7 to assist with product questions, order updates, and troubleshooting.

You can reach us anytime via email or through our website’s contact form. We aim to respond to all inquiries within 24 hours.

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping info, and view your order history.

Yes. We use industry-standard encryption and secure checkout to keep your personal and payment information protected.