Returns & Refunds Policy
Returns & Refunds Policy
For PogueSupply.com – Pool & Spa
At PogueSupply.com, customer satisfaction is our top priority. We strive to provide a seamless and transparent return process to ensure your experience remains positive. If you encounter any issues with your purchase, our team is here to assist you promptly.
🕓 30-Day Return Window
Items may be returned within 30 days of delivery, provided they are unused, undamaged, and in their original packaging.
We recommend inspecting your order upon arrival to confirm eligibility for return.
💳 Refunds & Return Conditions
Once we receive and carefully inspect the returned item, eligible refunds will be issued to your original payment method within 1–2 business days.
Refunds will exclude shipping costs, unless the return is due to our error or a defective product.
To qualify for a refund, all returned items must be in original condition and packaging.
🚫 Items Not Eligible for Return
The following items cannot be returned:
- Used, installed, or intentionally modified products
- Items not in original packaging or missing tags
- Clearance, final sale, or promotional items
- Circuit boards, electronic components, or electrical parts
- Chemicals, light bulbs, or liners
- Winter or solar pool covers
- Heat exchangers or specialized equipment
📸 Reporting Damaged or Defective Items
If your order arrives damaged or exhibits a defect, please contact us within 48 hours of receipt.
Include clear photos of the issue along with your order number in your email.
Our support team will prioritize resolving these matters quickly to ensure your satisfaction.
💬 Need Help?
If you have any questions about our return process or need further assistance, please contact our Customer Support Team at 877-450-6844 or email us at info@poguesupply.com .
We value your business and are committed to providing you with exceptional service every step of the way.